File quality
Complete the first time
Nothing uploads until it passes internal review. Fewer files come back, so fewer cycles get burned.
For carriers
Clear expectations, in writing, before the first assignment.
Missouri-based with Midwest coverage. We protect the policyholder experience, we document to a written standard, and we keep you posted without being chased.
What you can expect
The short version.
- First contact attempted within 24 hours of assignment
- On-site documentation and a complete photo set
- Consistent file notes and activity logs
- Upload within 24 hours of inspection
- QA review before the file reaches you, not after
- Professional communication with insureds and claimants
How to assign
Email the assignment with any handling instructions to Claims@FinishLineAdjusters.com, or use the form if you'd rather send service level objectives and estimate guidelines along with it.
Checking coverage first?
Send the county or ZIP and the claim type. We confirm availability the same business day — and if we don't have someone there, we say so rather than sit on it.
Why it holds up
Every stage of every file is on a clock.
We track seven stages per claim in-house, each with its own service level. If one slips, the file flags on our board — which is why you hear about a problem from us first. Files waiting on a fire report or engineer findings move to a documented hold with a standing update cycle, so a pending file never becomes a quiet one.
Timeliness
Measured, not promised
Contact, appointment, inspection, and upload each carry a target we track rather than estimate.
Scalable
Daily and storm surge
Field and desk capacity for routine volume, with the same standards when a storm triples it.
What to send with an assignment
Send what you have — we'll chase the rest rather than sit waiting on it.
- Claim number, insured name, loss address
- Date of loss and cause of loss or peril
- Policyholder contact and best callback times
- Special instructions, service level objectives, vendor requirements
- Scope focus areas — roof, interior, ALE, contents
- Estimate platform preference, if you have one
- Photo and diagram requirements
- Authority levels and escalation contacts
Start with one file.
Send a single assignment and judge us on what comes back. That is a faster answer than any capability deck.
CLAIMS
Claims@FinishLineAdjusters.com
PHONE
636-248-2860
FAX
866-404-7773
OFFICE
5377 State Hwy N, Suite 545
Cottleville, MO 63304